· Bachelor’s degree in Business Administration or relevant field.
· A minimum of 5 years’ proven experience in a customer service manager.
· Proficiency in Microsoft Office and customer service software.
· Outstanding written and verbal communication skills.
· Good understanding of management practices and techniques.
· Excellent leadership and interpersonal skills.
Responsible for collaborating with cross-functional partners to manage all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns.
Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives.
Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the eCommerce strategy
Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns
Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross-functional partners
Proven leadership of large eCommerce projects
Extensive knowledge of e-commerce technology and sophisticated analytics
Generate and implement new sales and marketing initiatives to increase eCommerce sales and profitability
Provide expertise on current eCommerce industry best practices. Consult on cross-functional projects to ensure eCommerce principles are incorporated
Identify new areas of eCommerce opportunity beyond current organizational thinking
Outstanding analytical skills, strong experience interpreting test results & drawing conclusions
Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
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