Purpose of Position
Acts as an interface between the customers and the company by attending to their queries and handling consumer complaints. They may communicate with customers over the phone, by e-mail, fax, or regular mail correspondence.
Duties and Responsibilities
o Monitors the team’s performance
o Establishes customer care policies and procedures
o Serves as the bridge between CSR's, checkers, dispatchers and clients for smooth flow of operations.
o Does best to placate the customer while still adhering to company standards
o Provides tips / coaching to customer service representatives to help them better understand their roles, and might lead the training of new customer service representatives
o Do reviews and evaluations of team members
o Performs other tasks that may be assigned from time to time by the immediate superior
· Bachelors Degree of any course
· Resourceful, hardworking and with good negotiating skills
· Customer Service Training, Leadership Training
· 2 yrs of experience or with related leadership experience
email your CV to firstname.lastname@example.org